Last updated: 19th October 2026
Thank you for shopping with us. We take pride in the quality
and craftsmanship of our home and office decorative items. Please read our
Return & Refund Policy carefully before making a purchase.
Thank you for shopping with Artistry Deco Shop. We take care in selecting and packing our products and want to help if something arrives damaged, defective or incorrect.
Please inspect your items upon receipt and contact us within 7 calendar days of delivery or collection if:
An item was damaged during delivery.
An item is defective.
You received an incorrect item.
For gifts delivered directly to a recipient, the reporting period starts when the recipient receives the order.
This is a deadline for reporting the issue, not for physically returning the item. If a return is approved, we will provide instructions and a separate return deadline.
If a defect becomes apparent later, please contact us as soon as you discover it. The reporting periods in this policy do not limit your statutory rights under applicable Singapore law.
Please report delivery damage as soon as possible, preferably within 48 hours of receipt, so we can investigate promptly with our delivery partner.
Delivery damage reported after 48 hours but within the seven-day reporting period will still be assessed.
Please email shop@artistrydeco.com.sg with:
Your order number or proof of purchase.
A brief description of the issue.
Clear photographs of the damaged item.
Photographs of the outer packaging, shipping label and protective packaging, where available.
Please retain the item, accessories and packaging until we provide further instructions. Do not return or dispose of the item before contacting us. For safety, avoid handling sharp or broken pieces unnecessarily.
Please contact us before returning an item. We will review the information provided and may request additional photographs or details.
Where a return is required:
We will provide return instructions and a return deadline.
Please include the accessories and original packaging where available.
The item should not have been used beyond what was reasonably necessary to inspect it or discover the defect.
Please pack the item securely to prevent further damage during transport.
For confirmed defective, incorrect or delivery-damaged items, we will arrange or cover reasonable return transport costs. Please obtain our agreement before booking your own courier.
Missing packaging will not automatically invalidate a claim, although retaining it helps us assess delivery damage and arrange safe returns.
We do not offer returns or refunds for a change of mind, including a preference for a different colour, size, design or fragrance after purchase.
We do not cover damage caused after receipt by misuse, accidental breakage, improper care, unauthorised alterations or normal wear and tear.
Handmade and natural-material products may have variations in colour, texture, pattern, shape or finish. Variations consistent with the product description and its handmade or natural characteristics are not considered defects. This does not exclude genuine faults, safety issues or material differences from the description.
Sale, clearance, promotional, custom-made and personalised items remain eligible for assessment if they are defective, damaged upon delivery or incorrectly supplied. Any specific imperfection clearly disclosed before purchase will not, by itself, qualify as a new defect.
For a confirmed issue, we will assess the appropriate resolution, which may include repair, replacement, a price reduction or a refund, depending on the circumstances and applicable consumer rights.
Please allow a reasonable opportunity for us to assess and resolve the issue. We will explain the proposed resolution and any return arrangements before proceeding.
We do not offer exchanges simply for a different style, colour or preference.
Approved refunds will be issued to the original payment method.
Where a return is required, refunds will be processed within 7–14 business days after we receive and inspect the returned item. If we confirm that no return is required, this period starts when the refund is approved.
Your bank or payment provider may take additional time to credit the funds.
For a full-order refund due to confirmed defects, incorrect supply or delivery damage, the original standard delivery charge will also be refunded. For partial-order refunds, we will explain whether any delivery charge is refundable.
Charges for additional services already provided, such as gift wrapping or scheduled delivery, will be assessed according to the issue and applicable consumer rights. Charges for services not provided will be refunded.
If you purchased through a marketplace or another retailer, please initiate your request through that platform or retailer so it can be processed under the relevant procedure.
This does not affect any statutory rights you may have.
Nothing in this policy excludes, restricts or replaces your rights under applicable Singapore consumer protection laws.
We assess requests fairly based on the circumstances and supporting information. The reporting periods, return conditions and exclusions above do not override statutory remedies available for defective or non-conforming goods.
For returns, damage reports or refund enquiries:
Artistry Deco Shop
Email: shop@artistrydeco.com.sg
WhatsApp: +65 8788 2357
Business hours: Monday–Friday, 10am–5pm, Singapore time.
Messages received outside business hours will be reviewed during business hours. The time you send your report will be used when assessing the reporting period.
