1. Eligibility for Returns
We accept returns only if the item received is:
- Defective
- Damaged during delivery
- Incorrect item sent
Returns must meet the following conditions:
- Return request submitted within 7 days of receiving the item
- Item is unused, uninstalled, and in its original condition
- Original packaging, accessories, and proof of purchase are included
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund unless defective or damaged upon arrival:
- Change of mind purchases
- Clearance, sale, or promotional items
- Custom-made, made-to-order, or personalized items
- Items with natural material variations (e.g. hand-finished ceramics, glass, stone, wood), where variations are part of the design
- Items damaged due to mishandling, improper use, or wear and tear
3. Reporting Damaged or Defective Items
If your item arrives damaged or defective:
Include:
- Order number
- Clear photos and/or video showing the damage
- Description of the issue
Failure to report within this timeframe may affect eligibility for a return or replacement.
4. Return Process
Once your return request is approved:
- We will provide return instructions via email
- Items must be securely packed to prevent damage during return shipping
- Return shipping costs are borne by the customer unless the return is due to our error (defective / incorrect item)
We reserve the right to reject returns that do not meet the stated conditions.
5. Refunds
- Approved refunds will be processed within 7–14 business days after we receive and inspect the returned item
- Refunds will be issued to the original payment method
- Original delivery fees are non-refundable, unless the return is due to our error
6. Exchanges
We do not offer direct exchanges.
If eligible, please return the item for a refund and place a new order.
7. Items Purchased Through Third Parties
Purchases made through third-party platforms or retailers are subject to their respective return policies. Please contact them directly.
8. Fair Use & Discretion
We reserve the right to:
- Decline excessive or suspicious return requests
- Make final decisions on all return and refund matters
9. Contact Us
For return or refund enquiries, please contact:
Business Hours: Mon–Fri, 10am–5pm (SGT)
