1. Eligibility for Returns

We accept returns only if the item received is:

• Defective
• Damaged during delivery
• Incorrect item sent

Returns must meet the following conditions:

• Return request submitted
  within 7 days of receiving the item
• Item is unused,
  uninstalled, and in its original condition
• Original packaging,
  accessories, and proof of purchase are included

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund
unless defective or damaged upon arrival:

• Change of mind purchases
• Clearance, sale, or
  promotional items
• Custom-made,
  made-to-order, or personalized items
• Items with natural
  material variations (e.g. hand-finished ceramics, glass, stone, wood),
  where variations are part of the design
• Items damaged due to
  mishandling, improper use, or wear and tear

3. Reporting Damaged or Defective Items

If your item arrives damaged or defective:

Email us at shop@artistrydeco.com.sg
within 48 hours of delivery

Include:

• Order number
• Clear photos and/or
  video showing the damage
• Description of the issue
• Failure to report within
  this timeframe may affect eligibility for a return or replacement.

4. Return Process

Once your return request is approved:

• We will provide return
  instructions via email
• Items must be securely
  packed to prevent damage during return shipping
• Return shipping costs
  are borne by the customer unless the return is due to our error (defective
  / incorrect item)
• We reserve the right to
  reject returns that do not meet the stated conditions.

5. Refunds

• Approved refunds will be
  processed within 7–14 business days after we receive and inspect the
  returned item
• Refunds will be issued
  to the original payment method
• Original delivery fees
  are non-refundable, unless the return is due to our error

6. Exchanges

• We do not offer direct
  exchanges.
• If eligible, please
  return the item for a refund and place a new order.

7. Items Purchased Through Third Parties

Purchases made through third-party platforms or retailers
are subject to their respective return policies. Please contact them directly.

8. Fair Use & Discretion

We reserve the right to:

• Decline excessive or
  suspicious return requests
• Make final decisions on
  all return and refund matters

9. Contact Us

For return or refund enquiries, please contact:

Email: shop@artistrydeco.com.sg

Business Hours: Mon–Fri,
10am–5pm (SGT)